FREE Express Shipping on Orders Over $149
GoKamagra

Refund Policy

Our commitment to fair refunds and customer satisfaction

Last updated: February 2026

At GoKamagra, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines the circumstances under which refunds or reshipments may be issued, the process for requesting one, and our guarantee to you. By placing an order on gokamagra.com, you agree to this Refund Policy.

1. Our Guarantee

We stand behind every order. You are entitled to a refund, replacement, or reship if a product:

  • Is faulty or defective
  • Does not match the description provided on our website
  • Is not fit for its intended purpose
  • Is significantly different from the product displayed or described

2. Reship Guarantee (Customs Issues)

We understand that international shipments may occasionally be held or seized by US Customs and Border Protection. GoKamagra offers a comprehensive reship guarantee:

  • If your package is seized by customs, we will reship your entire order at no additional cost.
  • If your package is held for inspection and not released within 15 business days, we will reship your order free of charge.
  • No questions asked: Simply provide your order number and any customs notification you received, and we will dispatch a replacement immediately.
  • The reship guarantee applies to all orders, regardless of value.
  • Each order is eligible for one free reship. If a second reship is required, we will work with you on a case-by-case basis.

3. Refund Eligibility

You may be eligible for a refund in the following circumstances:

  • Damaged Goods: If your order arrives damaged or the products are compromised in any way.
  • Incorrect Order: If you receive products that differ from what you ordered.
  • Lost Shipment: If your order does not arrive within 30 business days and cannot be located by the carrier.
  • Cancellation Before Dispatch: If you cancel your order before it has been dispatched.

We do not accept returns of opened or used products for hygiene and safety reasons, unless the product is faulty or defective.

4. How to Request a Refund or Reship

To request a refund or reship, please follow these steps:

  1. Contact our support team via our contact page within 48 hours of receiving your order (or within 30 days for lost shipments or customs issues).
  2. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damaged products, customs seizure notice).
  3. Our team will review your request and respond within 2 business days.
  4. If approved, your refund will be processed within 5-10 business days, or your reship will be dispatched immediately.

5. Damaged Goods

If your order arrives damaged, please contact us immediately with photographs of the damage and packaging. We will arrange either a full replacement at no additional cost or a complete refund. Please retain the damaged items and packaging until we have resolved your claim, as we may need to arrange a return for inspection.

6. Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate using the tracking information provided. If the shipment is confirmed as lost and cannot be recovered, we will offer you the choice of a full refund or a replacement order dispatched at no extra charge.

7. Refund Process

  • Approved refunds will be returned via the original payment method used for the order.
  • Refunds are typically processed within 5-10 business days of approval.
  • You will receive an email confirmation once your refund has been initiated.
  • Please allow an additional 1-3 business days for the refund to appear in your account, depending on your financial institution.

8. Cancellations

You may cancel your order at any time before it has been dispatched by contacting our support team. Once an order has been dispatched, it cannot be canceled. If you wish to cancel, please contact us as soon as possible to ensure your order has not yet been processed for shipping.

9. Exclusions

  • Change of mind returns are not accepted unless the product is unopened and in its original condition.
  • Refunds are not available for delays caused by circumstances beyond our control, such as natural disasters, postal disruptions, or extended customs processing (reship guarantee applies for customs seizures).
  • We are not responsible for orders shipped to an incorrect address provided by the customer.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund or reship request, please contact us through our contact page. We aim to resolve all inquiries promptly and fairly.